Leading retailers have moved to virtual contact centers and sales teams, but what comes after connectivity? According to J.D. Power, after connectivity, virtual coaching and training is the #2 challenge for sales and contact center leadership.
Following their newly developed best practices, Sleep Number has been able to switch to a virtual sales model and virtually on-board and train sales associates in months, helping them grow revenue by 11% year-over-year despite recent events.
Join, Marcinkowski, Senior Manager CRC, Sales and Services at Sleep Number and you will learn:
- Sleep Number’s virtual contact center strategy
- Which best practices Sleep Number adopted to achieve 11% revenue growth
- How real-time coaching AI can drive sales performance and make every team member perform like your top-performers.