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How Sleep Number continues to drive sales during work from home
Leading retailers have moved to virtual contact centers and sales teams, but what comes after connectivity? According to J.D. Power, after connectivity, virtual coaching and training is the #2 challenge for sales and contact center leadership.

Following their newly developed best practices, Sleep Number has been able to switch to a virtual sales model and virtually on-board and train sales associates in months, helping them grow revenue by 11% year-over-year despite recent events.

Join, Marcinkowski, Senior Manager CRC, Sales and Services at Sleep Number and you will learn:
- Sleep Number’s virtual contact center strategy
- Which best practices Sleep Number adopted to achieve 11% revenue growth
- How real-time coaching AI can drive sales performance and make every team member perform like your top-performers.

Oct 29, 2020 10:00 AM in Pacific Time (US and Canada)

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John Marcinkowski
National Sales and Operations Manager @Sleep Number by Select Comfort
Osman Javed
Product Marketing Lead @Cresta