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Tailoring Care Through Integration of Patient Data
Discover how the digital integration of a patient's past survey data with the patient's current healthcare encounter led to this healthcare system achieving the 2020 Malcolm Baldrige Award. Some of the key innovations explored in this session include daily voice of the customer huddles, experience heat-maps, and visual experience flagging outside of the patient's door.

This is an encore presentation from the 2022 Beryl Institute Elevate PX conference.

Sep 21, 2022 12:00 PM in Central Time (US and Canada)

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