In a time of economic chaos, Service is a manufacturer’s best weapon to not only survive, but thrive.
And the parts business may be only one piece of the big-picture puzzle of transforming towards an outcome-based business, but it is the money-making one.
Our recent research shows that only 18% of manufacturers have a clear digital strategy. But, in a covid-19 impacted world where digital is the new way of life, how do you ensure your parts business is the go-to place for your installed base (and beyond)? How do you create an agile and digitized supply chain that can guarantee parts delivery through lockdowns? How can you generate revenue through online channels, and how to move away from cost+ pricing?