The new CFPB Regulation F sets regulatory limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.
Unique behavioral intelligence on phones and emails allows organizations to optimize outreach attempts, maintain RPC rates, and meet CFPB regulations. Start your data strategy planning now to increase success for each contact attempt. Learn how forward-thinking organizations are using best phone/email, and the best time-of-day / day-of-week to contact each consumer, to increase effectiveness while fulfilling new regulation guidelines.
In this session, Neustar will review case studies and technologies that have yielded RPC gains, including:
- Best answer rates and diminishing returns across different quality phones and number of dial attempts
- Phone intelligence identifying the phone number a consumer uses most
- Best time-of-day/day-of-week intelligence for when each individual is most likely to answer
- Verifying and appending best emails for individuals