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When Each Contact Counts: Meeting the CFPB 7x7 with Intelligent Contact Data
The new CFPB Regulation F sets regulatory limits on the number of debt collection contact attempts and communications to seven times per each particular debt per week. More than ever, every contact must count.

Unique behavioral intelligence on phones and emails allows organizations to optimize outreach attempts, maintain RPC rates, and meet CFPB regulations. Start your data strategy planning now to increase success for each contact attempt. Learn how forward-thinking organizations are using best phone/email, and the best time-of-day / day-of-week to contact each consumer, to increase effectiveness while fulfilling new regulation guidelines.

In this session, Neustar will review case studies and technologies that have yielded RPC gains, including:

- Best answer rates and diminishing returns across different quality phones and number of dial attempts
- Phone intelligence identifying the phone number a consumer uses most
- Best time-of-day/day-of-week intelligence for when each individual is most likely to answer
- Verifying and appending best emails for individuals

May 12, 2021 01:00 PM in Eastern Time (US and Canada)

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Speakers

Mitchell Young
Vice President of Identity Solutions @Neustar
Mitchell Young is Vice President of Identity Solutions at Neustar. Mitchell has been at Neustar for 15 years helping companies leverage real-time identity data and analytic insights to improve operational efficiencies, manage risk and fuel marketing effectiveness. His team covers consumer-facing vertical markets that include Tech/Internet, Payments, Data, Collection, Utilities, Underbanked and eCommerce, Prior to joining Neustar, Mitchell was the Senior Director of Risk at TARGUSInfo, where he helped the company identify and develop key vertical markets. Mitchell has an undergraduate degree from Schreyer Honors College at Penn State and an MBA from New York University.
Todd Meeks
Director of Risk Product Management @Neustar
Todd Meeks is a Director of Risk Product Management specializing in solutions to improve how companies interact in with consumers with a focus on 1st and 3rd party collections. Todd recently joined Neustar after spending nine years at CitiGroup as a Senior Vice President of Global Channel Strategies where he solved complex communication problems around outbound dialing, TCPA, and multi-channel communications. Before CitiGroup Todd served in leadership roles at Fifth Third Bank, Broadwing Communications and he started his career at Cincinnati Bell. Todd has a Bachelor of Science in Computer Information Systems from Devry University.
Austin Wagner
Director of Solutions Engineering @Neustar
Austin Wagner serves as the Sr. Manager of the Sales Engineering team across Neustar’s outbound communication and risk divisions. Over the course of a 10 year tenure with Neustar, Austin has assisted in the development of Neustar’s current dialing solutions and consults with clients on a daily basis on strategy and utilization of the products. Austin’s Sales Engineering team is responsible for proof of concept testing – analyzing customer accounts and dial attempt data to uncover areas for potential gains in efficiency, cost savings and conversion.