Flexys is presenting a practical and informative legacy migration webinar, led by experienced implementation specialist and collections consultant, Joe Sims. Joe will be demonstrating the steps for a safe and controlled journey to a new debt management system, how to de-risk the transition and start seeing value from day one.
A migration can be full of difficult choices.
What data should be exported from the current legacy platform?
Should it be all of it or just a subset?
How do you translate a customer’s current collections stage to the new strategies?
These are just a few examples of the questions that may arise but the answers can have a significant impact on the duration, effort and cost of a migration.
We’ll discuss the different approaches and what the advantages and disadvantages are so that your organisation can start planning a successful migration that supports your business transformation.
Jonathan Pollard, Operations Director at First Response Finance will also be contributing to the webinar: In a recorded conversation with Jon Hickman, Jonathan talks through First Response Finance's decision to transform their collections technology in order to 'perfect, harmonise and fine-tune customer service' and to improve efficiency. He discusses the limitations of ageing software and the 'critical' requirements the replacement system had to meet.
(The event is free to attend for qualifying credit and debt collection professionals as identified by the event organiser)