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The Link between EX and CX 16th September with Ulla Koivukoski
The Link between EX and CX 16th September with Ulla Koivukoski

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Bio

Ulla has broad international experience, building cross-organizational, collaborative teams to turn around cultures and business results. She has 38 years’ experience with organizations such as Unisys and Nokia. Her main areas of expertise are 1) building cultures of collaboration with a focus on diversity and strengths of people and participating organizations, 2) Connecting the rational and emotional part of people across cultures leveraging experience and recent research, and 3) Helping companies to operationalize desired actions for measurable results. (Dealing with success and managing the failures). Ulla has a BSc in Physics from the University of Jyväskylä.
Connect with Ulla: https://www.linkedin.com/in/ulla-koivukoski-8715242/

Session Takeaways
During the session with Ulla, we will be discussing the link between CX and EX, what are the biggest obstacles to EX programs, how to measure the Employee Experience and what to do about companies that are hesitant to listen to what their employees have to say.

Who is our host?
Michael is a CX Strategist with many years' experience implementing CX programs in global multi-cultural organizations. With over 25 years' activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programmes and complaint management processes. From 2012-2020 he was responsible for Process Excellence in Customer Care across the ABB Group's worldwide network.
Linkedin profile: https://www.linkedin.com/in/michael-brandt-ccxp-9512a33/


If you would like more practical events like that, subscribe to the open access CX Professional Network: https://ecxo.org/individuals/
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