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April FOCUS: Mastering Difficult Conversations
When work performance or behavior doesn’t meet expectations, managers must act. How and when we address concerns can determine whether team members are set up for success or propelled towards disengagement. In this webinar presentation, Kendra Fuller, SPHR, SHRM-SCP from Swift HR Solutions will discuss how to effectively prepare for and facilitate a difficult conversation using a simple step-by-step discussion model, gain 5 tips for navigating difficult conversations, and identify de-escalation techniques to get the discussion back on track.

This FOCUS event offers a rare opportunity to hear content that is part of Swift HR's leadership workshops, SwiftLeadership. Equinox is partnering with Swift HR to bring you this exclusive content at a one-time complimentary, non-recorded webinar. To learn more about SwiftLeadership, visit their site here: https://swifthrsolutions.com/swiftleadership-development/swiftleadership-workshops/

Equinox FOCUS events are free educational webinars to help business leaders stay informed on the latest and most relevant business topics. Participants who register for our webinars will be added to our monthly e-newsletter. You are welcome to opt-out at any time.

Registrant Note: This webinar will NOT be recorded. Registrants must attend the live webinar to see the topic presented.

Apr 22, 2021 09:00 AM in Pacific Time (US and Canada)

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Kendra Fuller, SPHR, SHRM-SCP
Managing Director, SwiftLeadership, Senior Consultant @Swift HR Solutions
A results-driven human resources leader, Kendra develops and implements talent solutions that fuel company strategy and enhance organizational effectiveness. She draws from her background in business management and over 20 years in top HR roles at technology, professional services and nonprofit organizations to optimize human resources in regional, national and global environments.