As the attractions industry begins to reopen, the mentality that your guests will have is changing. Things that used to be normal, like crowds and queues, now create anxiety. How will this impact YOUR guests' experience?
In this unique workshop hosted by Amusement Advantage, we will discuss how you can achieve significant levels of guest satisfaction in a time when satisfaction is at risk. Your competition now includes fear and uncertainty, along with economic strains. How can we recognize guests' efforts to get out of the house and spend money on a social outing, even if the nature of the experience itself has changed?
From defining guests' expectations and notable shifts, we can now align this with best practices of exceeding guests' expectations and fostering loyalty, whether they are a first-time visitor or a repeat guest. This workshop will review these practices and how they can be adapted to fit the new reality.
This in-depth workshop will be 2 and a half hours in length, and will encourage participation and interaction from attendees.
This workshop will cover the following topics in detail:
-Defining guests' expectations, focusing on what's new and modified
-Meeting and exceeding expectations to drive satisfaction
-Complaint resolution: the best ways to address service failures and avoid damaging your reputation
-Fostering guest loyalty
All levels of staff are encouraged to attend this workshop, especially those who interact with guests the most: your frontline staff. This workshop is a crucial component of their reintroduction into the workplace, along with learning new policies and measures specific to your attraction.
The fee for this workshop is $30 per attendee. There is no limit to the number of attendees from your organization, although overall space is limited.
For any questions, or to book a private workshop exclusively with your team, please contact Joshua Liebman at firstname.lastname@example.org.