In a world that's more competitive than ever, law firms’ abilities to manage client interactions and meet ever-evolving needs – essentially becoming a valued strategic business partner – will determine whether they can successfully maintain a competitive edge.
This webinar will unpack tools to equip you and your teams with new and effective approaches to maintain and grow key relationships, including:
• collecting data beyond the usual survey to identify a client’s key drivers and motivators
• discovering the need for data integrity when it comes to building marketing lists, monitoring key clients, and mapping relationships
• maximising internal collaboration to improve support to your clients and deliver better services
• successfully engaging with clients to develop new processes and work together collaboratively.
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