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Topic
Transform Customer Care: AI chapter
Date & Time
Selected Sessions:
Jan 28, 2025 10:00 AM
Description
Date and Time: 28 January 2025, 10:00 AM
9:30 – 10:00
Registration
10:00 – 10:10
Welcoming and Introduction
10:10 – 11:00
Cisco Unified Contact Center Express and Q/A
11:00 – 12:00
Verint Presentation and Q/A
12:00 – 12:15
Coffee Break
12:15 – 12:40
User case studies. Panel with ABB and Pasha Insurance.
12:40 – 13:10
Document management system- eSanad
13:10 – 13:25
Coffee Break
13:25 – 14:05
UC team portfolio and Q/A
14:05 – 14:45
CRM presentation and Q/A
15:00
Lunch