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Consumer Law and Customer Service Training for Service Providers
Consumer journey timeline dealing with the law, practical examples and effect on consumer. Practical advice for traders within the legal framework. Industry specific examples.

The modules follow the chronology of the customer journey:

MODULE 1 : Drafting fair terms and conditions and preparing contractual documentation.

MODULE 2: Pre-contract considerations; information and scoping; pricing and advertising; dealing with consumers in their homes.

MODULE 3: Delivery and Installation – the legal standards and Implied Terms, practical advice for completion of the contractual obligations.

MODULE 4: Remedies: What the law says about the consumer’s entitlement and compensation; considerations when considering offers of goodwill.

MODULE 5: Common complaints and how to evaluate them; post-contractual issues and customer service considerations.
Jun 2, 2021 04:00 PM
Jun 9, 2021 04:00 PM
Jun 16, 2021 04:00 PM
Jun 23, 2021 04:00 PM
Jun 30, 2021 04:00 PM
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Registration fee £140.00GBP

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