Revenue's Lean Transformation Office (LTO) will share their program development process, its evolution, and lessons learned. This process works no matter what type of program you have, and you can use it to leverage and continuously improve your own programs.
Effective program development is not just luck. Since 2018, Revenue’s LTO has used a strategy and planning process to develop their program.
They identify ideal state, current state, assess gaps, and align their work with the Governor Inslee’s and Washington State Department of Revenue’s goals. The results of this process are each team member knows their contribution, the why behind actions, and how to measure success.
Their journey includes how they integrated interdisciplinary organizational development frameworks as they continually evolve and improve.
Cyndee Baugh / Morgan R Montes / Jerimiah Wedding
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