The security sector is at the forefront on interactions with the public, and at a time when there is international anxiety, there are risks that need to be managed. We have heard in previous webinars about how the pandemic has seen abuse against frontline workers rise in some areas and take different forms, from coughing over security people to blatant attacks. What have been the lessons learnt, and what do we expect now? When the economy becomes fully operational are there things that need to change and if so what and how? What can learn from broader trends about aggression, both in the changing work environment from insiders and also from the public?
What are the main causes and triggers of aggression, and what has been the pandemic experience?
What are the main lessons learnt and how can they be acted upon?
What might we expect in the future and where do we look for solutions?