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How Drizly’s Online Alcohol Marketplace is Delivering Seamless Customer Experiences | Scaling Digital with a Focus on Consumer Trust & Loyalty Fraud

00:58:00

Feb 24, 2021 12:41 PM

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Speakers

Angela Whiteford
CMO @Forter
Angela Whiteford is chief marketing officer at Forter, the leader in e-commerce fraud prevention that protects merchants against various types of fraudulent activity (including credit card fraud, account takeover, identity theft, and more) in real-time, throughout all online consumer experiences. In her role, Angela is responsible for Forter’s global marketing efforts, working alongside customers consisting of Fortune 500 companies and fast-growing digital disruptors to deliver exceptional accuracy, smoother user experience as well as fraud prevention at lightning speed. With over two decades of experience in working with hi-tech brands, Angela most recently served as the head of marketing and product management at Affirmed Networks, where she led the company to become a market leader in network functions virtualization and acquired by Microsoft. She’s also held senior leadership roles for strategic companies Iron Mountain and Starent Networks, which was later acquired by Cisco.
Brian White
Director of Customer Experience @Drizly
Brian originally joined Drizly in October 2016 with responsibility for developing the customer experience team. In July 2019 he was promoted to Director of Customer Experience with a broader remit for managing the broader customer service team to ensure customers have a great experience (from browsing and placing the order to fulfillment) while also acting as a key point of engagement for Drizly's retail partners. Prior to Drizly, worked in admissions for MBA programs - initially at the NYU Stern School of Business and then Berkley's Haas School of Business. Brian also received his MBA from NYU's Stern School of Business in 2014. Having moved to Colorado in mid-2020, Brian is enjoying the great outdoors and getting to know his local neighborhood - all while socially distancing of course!