Do you get want you want and need in your day to day business conversations or do you find yourself conceding more often than you wish? Every conversation is in essence a negotiation. At its core, understanding and applying negotiation principles help us communicate constructively, create a positive frame of reference, and help open up as many options as possible. We will learn to create a conversation around designing a complete list of possible options before jumping to what may be premature and insufficient immediate solutions. When people trust each other, they are more likely to communicate accurately their needs, positions, and the facts of the situation. In contrast, when people do not trust each other, they are more likely to engage in positional bargaining, to use threats, and to commit themselves to tough positions. We will look at how to assess and understand the feelings and attitudes of all parties, and how they may bias our interactions while negotiating. This course will have a powerful impact on your day to day conversations!
1 CMC Education or 1 MMC Advanced Education point granted per 2 hours with a passing grade on the learning assessment. After completing the course, you will receive a link to the assessment. With a passing score, you will automatically receive a certificate. There are unlimited retakes on the assessment.