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TMA Webinar: Eternal Insights from the Customer’s Mind


Mar 19, 2021 10:39 AM

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Bob London
Chief Listener @Chief Listening Officers
Bob London pioneered the outsourced chief marketing officer concept 14 years ago and has worked with, advised and mentored hundreds of businesses to develop marketing strategies by first learning the customer’s true perspective. He serves an Entrepreneur in Residence at the University of Maryland’s Dingman Center for Entrepreneurship and an international Mentor at 1776, the global startup incubator. He is a frequent speaker and writer on topics related to his passion–the incredibly valuable insights that come from something shockingly simple: Listening to the customer.
Jeff Breunsbach
Director of Customer Experience @Higher Logic
Jeff Breunsbach is the Director of Customer Experience of Higher Logic. Higher Logic is an industry leader in cloud-based engagement platforms and acquired Customer Imperative and the community that Jeff and his business partner, Jay Nathan built, Gain Grow Retain. Gain Grow Retain is one of the world’s leading and fastest-growing Customer Success communities.