Humans need meaningful connection, and hybrid work has left a vacuum. Emotional connectivity is built on asking, listening and remembering what matters to people. HR tech still serves HR’s needs. They survey and measure engagement, but that doesn’t create commitment. Relationships do.
The new workforce seeks purpose, joy and work-life harmony, but feeling good is a subjective experience. What employees need is a way to activate that experience for each other.
The emotional intelligence of an organization is being put to test given the competition for high-output employees. New tools are required for leaders and managers to understand their team’s emotional needs.
The sudden radical changes in the relationship between employer and employee have exposed a gap in the quality of leadership. Managers are struggling to adapt to the change towards trust, transparency and empathy. Social and emotional skills are now the most sought-after superpowers. But, most of us aren’t naturally good with people. The next generation of workers is hardest-hit.
Keeping good performers is a ground game. If every manager saves just one person from leaving because they showed they care, the multiplier effect is huge.