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Webinar: Frontline Call Handling Techniques
This 20 minute session is full of tips and techniques to implement into your own and your teams’ ways of working, with the aim of helping both sides reach an amicable solution as quickly as possible.

Covering:

Managing negative emotions

Using language as a tool to improve communication

Finding the balance

Apr 21, 2021 10:00 AM in London

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Registration fee £10.00GBP

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