Tips for law firm leaders in managing clients and colleagues with a human touch
Let’s face it – no one likes conflict. Challenges in the workplace don’t magically go away if ignored. But they can be tough to handle and can leave us feeling anxious, frustrated or angry.
What can be done?
Join Team Builders Jo Andrews and Katie Boston from The Training Rock for a complementary training webinar for leaders in law on the best and most human approach to handling tricky conversations.
Jo and Katie will show you how to see difficult conversations as opportunities to progress, rather than shying away from them or managing them poorly.
As part of the session, you’ll also get free access to a behavioural TRAIT test to help you better understand your own traits and behaviours which serve you, as well as those which get in your way.
Jo and Katie will share tips to understand what causes conflict in the first place, what your options are and a framework to ensure that your message is heard.
By the end of this webinar, you’ll have a good understanding of why people respond differently to the same situation and see difficult conversations – whether with a teammate, family member, friend or client – as an opportunity to move forward positively.
Note: this event is CPD accredited.