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How to master difficult conversation - Image of Women with Questions
Quill uncovers...How to master difficult conversations
Tips for law firm leaders in managing clients and colleagues with a human touch

Let’s face it – no one likes conflict. Challenges in the workplace don’t magically go away if ignored. But they can be tough to handle and can leave us feeling anxious, frustrated or angry.
What can be done?
Join Team Builders Jo Andrews and Katie Boston from The Training Rock for a complementary training webinar for leaders in law on the best and most human approach to handling tricky conversations.
Jo and Katie will show you how to see difficult conversations as opportunities to progress, rather than shying away from them or managing them poorly.
As part of the session, you’ll also get free access to a behavioural TRAIT test to help you better understand your own traits and behaviours which serve you, as well as those which get in your way.
Jo and Katie will share tips to understand what causes conflict in the first place, what your options are and a framework to ensure that your message is heard.
The result?
By the end of this webinar, you’ll have a good understanding of why people respond differently to the same situation and see difficult conversations – whether with a teammate, family member, friend or client – as an opportunity to move forward positively.

Note: this event is CPD accredited.

Oct 21, 2021 01:00 PM in London

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Julian Bryan
Managing Director @Quill
Julian Bryan has been Managing Director of Quill since 2012. Julian brings a passion for the legal industry as well as 36 years of software experience, strength of commercial thinking, a successful track record of managing change and executing strategy, and the ability to motivate a diverse organisation. Julian’s ultimate goal is for Quill to gain widespread recognition as an ethical, responsible provider of transformative, future proofed software and outsourced services to the legal sector.
Jo Andrews
Team Builder @The Training Rock
Jo cut her teeth as a trainer at First Direct and progressed to International Training Manager at American Express, delivering Leadership training globally. Developing people has always been at the heart of Jo’s work, be it in Finance, Travel or Retail. People are people, whatever the sector.
Katie Boston
Team Builder @The Training Rock
Before becoming a coach and trainer, Katie held senior positions in TV Management, working with all of the leading UK and international broadcasters. She has worked with hundreds of teams bringing out the best in people from runners to celebrity presenters.