This webinar, co-hosted by FMI and The Power of Preparedness (TPOP), will be led by Bill Flynn, TPOP's Co-founder and Chief Content Officer. Mr. Flynn is a former Principal Deputy Assistant Secretary of the Department of Homeland Security where he helped to nationalize the Run, Hide, Fight active shooter response methodology.
Verbal de-escalation techniques are valuable risk mitigation skills for every corporate setting, providing a blueprint for calmly and rationally defusing interpersonal conflict before it turns violent. Mr. Flynn will explain the concepts, the techniques, and show examples of what to do and what not to do, specifically in a retail environment where employees are dealing with customers in a public setting.
For more information about The Power of Preparedness online training for active shooter preparedness and verbal de-escalation and the FMI member discount, visit https://www.thepowerofpreparedness.com/fmi.
To download the FMI-TPOP Active Assailant Preparedness and Response Guide for the Food Retail Industry, visit the FMI web site here: https://www.fmi.org/forms/store/ProductFormPublic/assailant_preparedness_guide_2022