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Jira Service Management Fundamentals
In this free 1-hour webinar, Expium's Atlassian Certified Experts provide an overview of Atlassian's high velocity ITSM solution, Jira Service Management. The webinar will cover customer portals and connecting service agents to Dev & IT Ops teams within the highly collaborative Atlassian tools.

Outline:
• Intro to JSM, Help Center walkthrough
• Submit tickets as a customer
• Work tickets as an agent
• Manage the project as a project admin

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Jan 19, 2023 11:00 AM in Central Time (US and Canada)

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Speakers

Sam Ayres
Business Process Consultant and Atlassian Certified Professional @Expium LLC
Sam is an Atlassian and ITIL certified professional with 10 years of experience in Healthcare information technology as a technician, IT administrator, and business analyst. Working in a fast-paced clinical setting, developing ITSM solutions as an administrator, and navigating business environments within the ever-changing world of healthcare IT has enabled Sam to adapt to a variety of business situations. He has a passion for exceeding client expectations and excels at creating solutions quickly and efficiently.