The Ethical Use of Data to Fight Insurance Fraud Study 2022 is a research project conducted under the auspices of the Coalition Against Insurance Fraud in partnership with Protiviti. The study's focus was gathering information from key stakeholders relative to their opinions on the appropriate uses, restrictions, and oversight of data analysis when used as a fraud-fighting resource. The goal is to help insurers, regulators, and legislators to better identify the ethical oversight, nature, and constraints on data usage, data ownership, consent, and matters of privacy when data is used for insurance anti-fraud efforts.
When the Coalition and Protiviti undertook this study, no one knew what the results would tell us. We did, however, have faith in American consumers to understand the importance of using their data appropriately when the usage is designed to help protect them from insurance fraud. As you will see in the results reported, while our nation is divided in many ways, consumers overwhelmingly support the proper use of their data to help fight against insurance fraud.
As with our other studies, it is the hope of the Coalition that this study is not the end, but the beginning, of a profound and meaningful discussion by insurers, government leaders, and consumer advocacy organizations. The importance of this, and all our studies, is for the Coalition to be the thought leader to aid our diverse membership in making sure the decisions they make are made properly, thoughtfully, and with the goal of always putting consumers' interests first.