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Turning Your Contact Center Data into Action
Overview of the Contact Center Analytics (CCA) Proof of Value (POV) from Splunk. This is a crash course on how this 30-day, free POV is delivered and how your team can get started.

This guided CCA Proof of Value (POV) program will leverage our industry
leading monitoring solutions powered by machine learning in Splunk Cloud addressing specific use cases in your enterprise. Facilitated by Splunk experts, this Proof of Value exercise will:
● Quantify the business challenge and benefits
● Identify key use cases for your environment
● Implement necessary Splunk Apps and Add-Ons to satisfy the use cases Program Highlights
● Quantify the business value of highly efficient Splunk monitoring in your environment
● Provide monitoring and investigation using AIOps and machine learning
● Build a meaningful operational prototype that shows Splunk’s capabilities using your data

Apr 27, 2021 10:00 AM in Arizona

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