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Achieving Digital Equity in a Post-Digital Era: Meeting the Challenge (Session 1)
Session 1: Achieving Digital Equity: Literature Review, and Survey of BC Residents

The ADE literature review was a broad scan of more than 200 publications about technology barriers, issues in legal help-seeking, digital access to justice, and promising interventions. For the ADE population survey of lower income BC residents, The Sentis Group mailed surveys to 5,000 households across BC. Key insights generated by these two “big picture” research activities include:

• Digital technology access is best understood as a multi-dimensional gradient impacted by factors such as diversity, quality, affordability, and continuity.

• 44% of adult BC residents in lower income households, and 53% of those in very low income households, face one or more barriers to using the Internet, compared with only 18% of those in moderate to high income households. The most common barriers relate to technology access and costs. Barriers related to digital skill and comfort, and trust and privacy concerns, are also relatively common.

• Digital skill, comfort, and activities vary by income and age, among other factors; these differences are tied to inequitable opportunities to learn, use, and benefit from technology.

• BC residents are receptive to the idea of getting legal information or help online. However, compared with those in moderate to high income households, lower income residents are less inclined look for legal info online, less confident in their ability understand the info, and less apt to have a private space in which to go online. Across all income groups, the majority agreed that even if they searched for legal help online, they would still want help from a person or advisor.

Nov 4, 2021 02:00 PM in Eastern Time (US and Canada)

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