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Building Client Loyalty
This webinar will provide highlights by the author of "Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms" of key components of building superior client relationships that result in greater loyalty and long-term success. The key takeaways from this program include: the loyal client framework, which looks at client experience and the notion of client loyalty; a roadmap for getting started and staying on the right foot with clients, including trustworthiness, client feedback and dealing with difficult clients; developing loyal client relationships, in-person and remotely, including client teams/account management and succession planning; and earning loyalty through value, innovation and collaboration, cross-selling and diversity.

May 25, 2021 11:30 AM in Eastern Time (US and Canada)

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