*Live at 2 PM ET*
**Recording available with registration**
In my work with NGOs and Small & Medium Enterprises (SMEs) in developing countries, I developed a vision for Process Excellence that integrates Lean and community development principles, and Seven Habits of Process Improvement for organizations to pursue the vision. In this session, I will present the five elements of Process Excellence – Effective, Efficient, Appropriate, Empowering and Continuously Improving – and introduce the Seven Habits – practical actions everyone in an organisation can do. After that, I will share examples of how NGOs and SMEs are applying these Lean habits in pursuit of Process Excellence, and the impact they are having. I hope all participants will find Process Excellence and the Seven Habits applicable to their own organization or consulting work when introducing Lean and explaining what everyone can do to improve how they work.