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How to Use Contact Center Analytics to Improve Productivity
Join the Bicom Systems product team to learn how contact center analytics can help improve productivity.

Attendees will learn:

- How to improve productivity with contact center metrics
- Benefits of the Bicom Systems contact center product
- Whether contact center is the right product for you
- How to get started with this solution

Sep 1, 2022 10:00 AM in Eastern Time (US and Canada)

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Speakers

Sevda Frasto
Contact Center Product Owner @Bicom Systems
Sevda Frasto, Contact Center Product Owner since November 2021. Master’s Degree in Management - Marketing from the School of Economics and Business Sarajevo at the University of Sarajevo. More than 7 years of previous experience in Business Development in the telecommunication industry. Goal: To put customers in the center when releasing new features at revolutionary prices with the aim to enable a new era of productivity, provide the best value for money and become essential to customers.
Cian Maher
Head of Voice Technology and Infrastructure @DigitalWell
Cian Maher, Former CTO of Momentum Marketing Solutions, a 350 seat, Irish, Outsourced BPO and Founder of Intellicom a Bicom Systems Partner specializing in contact center deployments. Cian has maintained and managed the technology aspects of a contact center for over 21 years and deployed solutions into contact centers for 14 of them. Cian now works for DigitalWell as the Head of Voice Technology and Infrastructure where PBXware is the go-to solution for small to medium-sized contact centers.
Bruce Christian
Senior Editor @ChannelVision Magazine
Bruce Christian spent years as a reporter and columnist at a daily newspaper, before taking on the role of managing editor at trade magazines. He spent the last several years as a corporate communicator where he worked as a marketing communications manager. A New York native, Bruce grew up in Arizona, served in the U.S. Navy and has earned his bachelor’s degree from Arizona State University and an MBA from the University of Phoenix.