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EX the Foundation of Excellent CX'' with Kari Korkiakoski
ECXO presents "EX the Foundation of Excellent CX'' with Kari Korkiakoski and Michael in a 45-minute practical conversation and Q&A with you.

Become a member of the Europen CX Organization ECXO, an open access CX Professional Network and community: https://ecxo.org/

Bio
Kari Korkiakoski is the Managing Director of Futurelab Experience which he founded in 2010 and focuses on CX strategy consultancy. In the last eight years Kari has written or co-authored three books. He has his blog (unfortunately, only in Finnish).
Some of his writing can be found on https://www.futurelab.fi/en/blog/. In addition to consulting, Kari is also in demand as a CX key note speaker and is also a partner in a Nordic eCommerce company and online-focused accounting company.

Takeaway
During the session with Kari, we will discuss the critical links between CX and EX in organizations, how to measure EX and what metrics to use. We will also discuss the importance of organizations, not only listening but hearing what staff have to say about how they feel working for the organization and how they identify with their employer.

Who is our host?
Michael is a CX Strategist with many years' experience implementing CX programs in global multi-cultural organizations. With over 25 years of activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programs, and complaint management processes. From 2012-2020 he was responsible for Process Excellence in Customer Care across the ABB Group's worldwide network.
Linkedin profile: https://www.linkedin.com/in/michael-brandt-ccxp-9512a33/

Subscribe to the ECXO open access CX Professional Network here as it is still open access for all: https://ecxo.org/individuals/

Become a member to the Europen CX Organization ECXO, an open access CX Professional Network and community: https://ecxo.org/

Data protection: Your data is protected with ECXO and will not be shared.
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