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Field Service US - Virtual Seminar 2022
The Onsite/Offsite service paradigm - balancing a hybrid set of customer interactions for an optimized service business

Field service has permanently changed—perhaps also even more dynamically than any other business function. The pandemic has reinforced the importance of customer service by understanding customers across every service and digital touchpoint to maximize loyalty and consumer value.
Field service was already about to undergo significant change. Signaling that a massive shift was coming, such as the proliferation of connected assets and equipment, along with the seasoned field engineers getting replaced by the younger professionally nomadic, tech-enabled employees.

Nov 17, 2022 04:00 PM in Stockholm

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