After COVID-19, banking will be much different than it was pre-pandemic. The change in the way people bank, the future of work, the use of modern technology, and the value of brands will all depend greatly on the time it takes to settle on a 'new normal'.
A new study across 11 markets commissioned by Mastercard* reveals that six out of seven people use digital banking solutions at least once a month, 38 percent do so on a weekly or even daily basis.
Customers have become even more dependent on online and mobile apps as quarantines and social distancing practices mandated during the Coronavirus are driving increased digital engagements.
It’s only a matter of time before the demand for more advanced services will become a standard request for all financial services customers. Digital banking will become the new norm. However, financial services will need to adopt new technologies to leverage and monetize their data to maintain their market leadership.
To know more about digital banking technology and its adoption joins us for the Future of digital banking in the post covid era Webinar.