Today more than ever, it is critical for skilled nursing facilities to produce exceptional quality outcomes. The transition to being paid for quality is here and it can have a significant impact on your organizations Medicare payments, marketability, strategic planning and much more. In addition, it is essential for leaders in your care center to understand the impact the COVID-19 pandemic has had on methodology and public reporting of these programs. This session will review the technical components of the CASPER quality measures, Five Star methodology, and discuss practical approaches to help avoid payment penalties and improve quality outcomes. Participants will also learn how the waivers and flexibilities of the current PHE (public health emergency) have impacted these programs.