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Improve CAHPS through Enhanced Benefits Navigation

Panelists:
Dawn Maroney, CEO of Alignment Health Plan & President, Markets of Alignment Health
John Petito, Corporate Vice President of Strategy & Transformation, SCAN Health Plan
Anne Tumlinson, CEO, ATI Advisory,
Ashish V. Shah, CEO, Dina

Often, members do not realize the supplement benefits offered or struggle to find those benefits. This session explores how plans can coordinate with high-needs members to ensure they receive the benefits that address their functional and health-related social needs available through their plan.

- Emerging trends in supplemental benefits for MA plans
- Maximizing enhanced benefit navigation to improve member experience and CAHPS scores.
- Eliminate friction in benefit navigation to ensure members receive necessary benefits.
- Leveraging home-centered care to attract and retain members.

Mar 23, 2023 12:00 PM in Eastern Time (US and Canada)