WHO GLL & ISQua Webinar - From theory to practice: national approaches adopted in Namibia and Mozambique to improve the quality of health services

Given the challenges that health systems worldwide are facing, it is now more important than ever that countries have a defined approach in place for improving the quality of health services. The WHO handbook for national quality policy and strategy outlines an approach for the development of national policies and strategies to improve the quality of health services.

Countries are using multiple approaches to define their national directions on quality, in alignment with overall national health sector planning as well as the current COVID-19 context.

This webinar will provide an insight into the approaches adopted in Namibia and Mozambique to systematically improve the quality of health services.

An overview will be provided of the Namibian experience of developing a national quality policy and strategy.

The Mozambique experience will outline how a partnership approach was used to support national and facility level work on quality of care.
Key lessons that emerge from the experience will be shared, alongside a facilitated discussion to share broader country experiences from participants and solicit perspectives on shared challenges.

The 90-minute session will -
• Provide an overview of the WHO approach to national direction setting on quality;
• Provide an insight into the Namibian experience of developing a national quality policy and strategy;
• Elaborate on the work undertaken in Mozambique to support national and facility level work on quality of care;
• Outline the linkages between quality essential health services and COVID-19 building on country experience;
• Explore key aspects of the learning from both country experiences.

Intended audience:
This webinar is intended for policymakers, administrators, and health workers.