On Wednesday, May 19 at 1 pm ET, our second annual Technology Outlook Week series of Webinars continues with software and workflow. Join Pat McGrew and Ryan McAbee as they offer “Three Ways to Keep Your Customers with Software,” sponsored by Big Room Creative. Software and workflow are not the same things. Software is the collection of tools to support your workflow processes. Software, when used well, allows the business to succeed by improving efficiency, exceeding key performance metrics, and enhancing the customer experience. The path is to disrupt the flow of endless phone calls, emails and texts asking questions, chasing information, and looking for approval by creating solutions where customers can self-serve for most of their needs. The fastest path to creating an environment that keeps customers happy and informed is to:
• Reboot customer order intake (it’s more than web2print).
• Build the best customer journey with self-service options.
• Integrate to automate.
Who should attend?
• Commercial printers looking to see what new products and technologies are coming to market
• Distributors/brokers looking for new applications and partnership opportunities
A complete archive of—slides and audio—will be available for download following this session.
The Technology Update Week webinars are designed to serve as a virtual platform for suppliers to the industry to get their messages out, and for producers to more easily stay up-to-date with the latest technology announcements as they plan for the future of their businesses. In preparing these Technology Outlook sessions, WhatTheyThink will be relying on some of the industry’s best known and best-connected analysts and thought leaders, who have been and will continue to be in contact with industry suppliers to ensure availability of the best and most current information on each topic area.