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How SaaS Companies Measure Success on Customer Moments that Matter
* Hear from Customer Success Business and Operations Leaders on what they’ve been setting as team KPIs and/or OKRs and how that was aligned to their compensation model.
* Learn about “wins” these leaders have achieved in their business, and how tracking team metrics helped them achieve or exceed their performance goals.
* Understand what some of their top challenges and opportunities were when managing their teams using data metrics throughout the quarter - specifically how they operationalize and inspire their teams to achieve success.

01:05:00

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