Summary- A continuation from our prior CE on Optimized Patient Communication, in this lecture we jump into the sources of patient dissatisfaction that can impact your reputation and patient relationships. While not every patient can be 100% satisfied, there are actions that directly cause patient satisfaction issues. Once you understand the sources of patient dissatisfaction, we can work on a strategy to ensure satisfaction is the outcome of your patient’s interaction with your clinic.
Discuss sources of patient dissatisfaction
Discuss the role the doctor plays in patient satisfaction
Discuss the role your employees play in patient satisfaction
Review strategies to enable satisfaction
Review the process to recover from patient error and dissatisfaction
Duration: 60 Min
CE Awarded: 1 Hour AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online
Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654
Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.