This is the first part of a two part presentation for GP, Practice Nurses and all Practice staff. Presented by Simon Gould from Medics for Life. You must attend both parts.
• Recognise the risk factors and key indicators of aggression and violence in a practice patient.
• Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.
• Implement effective practice strategies and measures to improve the safety of the workplace.
Webinar will conclude at 8:30pm