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Fewer Collectors, More Accounts: Prioritizing Contact Efforts for the Coming Wave of Delinquencies and Defaults
As the economy faces unprecedented unemployment rates and an impending recession, record numbers of financial accounts across industries will enter collections. According to NPR, banks are preparing for “an onslaught of defaults in debt.” Agencies face staffing challenges with limited office use and work-from-home challenges.

Additionally, the recession may accelerate consumer contact information changes, either from moving residences or changing phone information. Poor data and an increase in call blocking and SPAM tagging could worsen RPC rates. Collections organizations that have more accurate consumer phone and email data, and the phone behavior of their target consumers, will be better positioned to efficiently make contact and arrange for payment.
How are you preparing for fewer collectors and more accounts? Learn how other agencies are leveraging the following insights to improve their contact efficiency and effectiveness:

• Omnichannel phone, email, and device data for coordinated contact attempts across channels
• Dialing the phone number a consumer uses most
• Contacting the consumer during the times and days when they are most likely to answer
• Mitigating inappropriate call blocking or spam-mislabeling

Join Neustar dialing optimization experts Mitchell Young, Vice President of Customer Intelligence & Risk Solutions, and Todd Meeks, Director of Risk Product Management, as they explain proven strategies that will help your organization prepare for the coming wave of accounts entering collections.

Jun 24, 2020 03:00 PM in Eastern Time (US and Canada)

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Mitchell Young
VP of Identity Solutions @Neustar
Mitchell Young is Vice President of Identity Solutions at Neustar. Mitchell has been at Neustar for 15 years helping companies leverage real-time identity data and analytic insights to improve operational efficiencies, manage risk and fuel marketing effectiveness. His team covers consumer-facing vertical markets that include Tech/Internet, Payments, Data, Collection, Utilities, Underbanked and eCommerce, Prior to joining Neustar, Mitchell was the Senior Director of Risk at TARGUSInfo, where he helped the company identify and develop key vertical markets. Mitchell has an undergraduate degree from Schreyer Honors College at Penn State and an MBA from New York University.
Todd Meeks
Dir. of Risk Product Management @Neustar
Todd Meeks is a Director of Risk Product Management specializing in solutions to improve how companies interact in with consumers with a focus on 1st and 3rd party collections. Todd recently joined Neustar after spending nine years at CitiGroup as a Senior Vice President of Global Channel Strategies where he solved complex communication problems around outbound dialing, TCPA, and multi-channel communications. Before CitiGroup Todd served in leadership roles at Fifth Third Bank, Broadwing Communications and he started his career at Cincinnati Bell. Todd has a Bachelor of Science in Computer Information Systems from Devry University.