Thanks to Amazon and the bar they’ve set for the ultimate online shopping experience, customers are now demanding more out of every consumer experience they have. And due to the expense of home and repair services, the standards and expectations are actually even higher.
Homeowners and commercial service managers want service providers who make it easy to book service calls, are respectful of their time, are transparent with price, and leave their home in better shape than they found it. Good technology makes it easier for both the consumer and service provider to do business with each other. It removes barriers, increases productivity, builds trust and saves everyone valuable time.
For contractors, implementing the right technology to improve the customer experience pays off by boosting your bottom line. From the time they book, customers expect a comprehensive experience from service providers that are entrusted to get the job done and provide exceptional communication to make them feel at ease. By aligning field service managers, technicians, and customers with documentation and helpful visuals, contractors can educate and provide a seamless job that keeps them top of mind for any maintenance and repair.
Join ACCA, Schedule Engine, and XOi for a live webinar Wednesday, March 10 at 1:00 pm EST to learn how better customer experience leads to higher customer retention, higher revenue, and more profits.
The easier you can make it for your customer to schedule and manage their services, the better – just ask Amazon.
What You’ll Learn:
- How contractors can provide the same on-demand booking experience as Amazon while keeping dispatchers in control.
- How to leverage technology to efficiently grow your business, without sacrificing exceptional customer care.
- How to unlock growth and profitability by keeping customers informed and engaged every step of the way.