Webinar: Prevention of Disputes and resetting project engagement towards a successful outcome.
Tuesday, May 12th, 2020 – start: 20.00 hrs Amsterdam time – closing: 21.30 hrs / no costs
Time for new dispute resolutions methods aligned to the risks inherent in large projects?
This webinar will be hosted and presented by
- Professor HANS MULDER of the Antwerp Management School, and IT expert, mediator, and the European Research director for the Standish Group (producer of the Chaos Report on software project outcomes),
- ROBERT TETTELAAR, Managing Director of the International Certification Council and ADR Register, and
- GERARD DOOLIN, an IT Project disputes mediator on the Mediators Panel of the New Zealand International Arbitration Centre.
Based on their extensive industry engagement, they have observed that software procurement, delivery, and management cycles involve many behavioral alignment variables. They recognise that suppliers and customers robustly negotiate contract terms that demarcate rights, obligations and expectations. However, the behavioral alignment variables and their outcomes determine if a customer and supplier have a successful business relationship.
When a software engagement contract dispute occurs, the usual default path centres on binary fault determination and the pursuit of legal sanctions (e.g. contract damages and relationship termination). In this webinar, based on industry data and insights the hosts obtained concerning behavioral alignment variables, they will advocate there is a need for alternative preventative conflict resolution methods customized for the context, that can intervene early as possible, and unlock, solve and reset software engagement and thereby support successful outcomes and relationships.