In tough times, it may feel particular difficult to retain customers, let alone sell more—but it can be done.
Françoise will show us how avoid common mis-steps, how to rethink your strategy for lean times and when to invest rather than retrench. Tough times are ideal for making changes so take full advantage of opportunities to make the changes that will create long-term benefits for customers, for you, and for the organization. Françoise and Krishna will entertain your specific questions and dilemmas so come prepared for an interactive session.
Krishna Raj Raja is founder and CEO of SupportLogic and Françoise Tourniaire is founder of FT Works.