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Divided we fail: how to get public sector leaders and frontline staff working together to make transformation happen
The last two years have seen unprecedented pressure placed on the public sector. Unit4’s first annual State of the Digital Nation survey found that 99% of the 600 public sector decision-makers polled had seen major changes to their services or targets since 2020. The most common demands were pressure to increase spending transparency, and to make services slicker and smarter – and that was before considering the impact of COVID-19.

Nearly all those polled (95%) said they have struggled to adapt to these pressures, and the results revealed a fault line between public service managers and their staff. Many frontline public officials thought that their leadership team resisted change (44% of the total cohort, and the biggest single challenge to adopting) while a similar proportion (42%, mainly among more senior officials) said frontline staff that posed the greatest challenge.

This lack of trust between leadership and their staff hinders transformation efforts and makes other barriers – which respondents highlight as lack of alignment between different departments and functions; systems that are too complex; and the need to make cost savings – harder to address.

This session will cover:
•How to ensure your digital transformation strategy can be implemented through collaboration between leaders and front line staff.
•How organisations can use technology to put solutions into the hands of public sector professionals – ranging from real time data to the use of predictive analytics for staff deployment.
•How innovation can help unlock savings at a time when public sector organisations need to balance the books.

• Tania Garrett, Unit 4
• Greg Beaumont, Unit4
• Audrey Clements, Hoople
• Webinar chair: Siobhan Benita, former UK senior civil servant

Jul 7, 2022 02:30 PM in London

Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Alexa Turpin.