As we enter our 8th month of one of the worst global crises of modern times, business may never be the same. The sector that relies the most on public attendance and in-person experiences has been devastated. However, these experience creators have the opportunity to lead the way out of the crisis. We’re longing for authentic experiences and that is what it will take to encourage the return to restaurants, movie theaters, museums, live performances, and other venues - It is the crucial for recovery.
As business and customers alike evolve and embrace new business models that were previously never given serious attention, those that set the stage for their clients and customers will be met with the most success.
Join us for a conversation with internationally acclaimed author, speaker, and management advisor B. Joseph Pine II as we explore Experience-led Transformation in Today’s Experience Economy. Mr. Pine is the co-author of The Experience Economy, and will touch further on how experiences are even more important to COVID and post COVID recovery. It won’t be enough to sell products and services, we must learn to delight our patrons.