Measuring the Impact and ROI of Patient Engagement Programs

Join us as Kelly Niileksela, Quality Manager at Upper Great Lakes Family Health Center, shares his experience of implementing a new patient engagement program, and the impact it has had from a patient access, care delivery, and financial standpoint. He’ll explain the strategies and processes he has put in place to drive access as well as to identify and close gaps with at-risk patients.

What you'll learn:

- New strategies for identifying patients who need care and closing care gaps
- How to utilize patient responses to keep EHR and data systems up to date on quality metrics
- How to measure the financial impact of your patient engagement program

Who should attend:

- Healthcare providers
- Operation & IT roles
- Quality improvement roles
- Leadership & management
- Primary Care Association & HCCN staff

00:36:00