From brands that are more ‘human’ to an army of germophobes, COVID has led to a seismic shift in consumer behaviour. Of course, that has implications for all of us as travel and tourism stakeholders. So, what does it mean for your business and how you connect with your customers in a COVID world? Join our masterclass on what travellers want in a COVID world and how your business needs to adapt to these changing consumer demands.
In this session, Natalia Rosa, Director of Big Ambitions, will join Gillian Saunders, Independent Tourism and Hospitality Adviser & Lee Zama, CEO, FEDHASA, to cover practical steps for implementing safety protocols that international visitors will expect.