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If The Shoe Fits...
We are all part of a $1.5 trillion economy, that is one click away from being tempted by the competition. Consumers used to be much more forgiving, often giving 3 strikes before you were out.

Now your customers can leave you with one mistake, one blunt conversation or a slow website response! What is your company’s touchpoint score? Are you aware of where you must put your focus to avoid any and all parts of your customer service delivery falling through that lethal crack?

Nov 4, 2021 02:00 PM in Central Time (US and Canada)

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Anne Obarski
Executive Director @Merchandise Concepts
Anne believes customer service isn't about the transaction; it's about transforming customer relationships into a contagious experience.She works with companies to develop and deliver innovative ways to keep customers coming back and to spread the word about their experience. Her interactive keynotes and workshops challenge leaders, create effective sales teams and improve performance at every customer service touchpoint. Anne has a proven track record with a variety of businesses and professional associations.