Business Brown Bag: Communicating with Difficult Customers

The ASU Small Business Development Center is excited to partner with the San Angelo Chamber of Commerce, Downtown San Angelo Inc., and the Business Factory to host this no- cost webinar.

This session is geared towards owners, managers, and front-line employees. Customer service can be a difficult task in the climate of COVID - 19. Many of our small businesses are understated and are having to deal with unhappy customers. Turn that frown upside down with Guest Speaker, Anna Hay, owner of Learn the Ropes. She will share with us how to offer excellent customer service, handle difficult situations, and practice active listening on this live webinar.

00:55:00