People are often ashamed to admit they’ve made a mistake—but human error is unavoidable. The reality of the situation is that simple mistakes can often have serious injury outcomes. Should you focus on helping people prevent making errors in the first place or focus on managing errors with sound systems thinking? He will also discuss why people have fear and anxiety sharing previous mistakes.
Tim will demonstrate how to do both. See why individual, group and systems thinking is needed to effectively prevent injuries and continuously learn from everyday variances in work to avoid serious consequences.
- Understand human and system factors and the relationship between them for continuous improvement.
- Clarify the differences between human error prevention and human error management.
- Learn why everyone needs to fully understand, communicate and practice both error prevention and management strategies at work and at home.