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A look at where CX sits in 2021's ever-evolving world
--The landscape of CX during and post covid for brands, retailers or corporates
--Using experiences of your customers to attract new customers
--Making use of structured and unstructured data sources
--Managing omni-channel customer feedback to improve directly-attributable revenue to your business
--CX insights to help pursue new growth

Michael Scarfe, Research Manager, Scentre Group / Westfield*
Shane White, Managing Director, FUTR Group
Chris Sparling, CX Strategy Director, Reputation.com

*a pre-recorded case study video with Scentre Group / Westfield featured

Mar 17, 2021 10:00 AM in London

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