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WICT 2021 Series-2 Handle Difficult Conversations with Confidence
Don't let that difficult conversation keep you awake at night. Learn a scripting technique to clearly communicate the issue, why it is of concern, propose a solution and inspire positive outcomes for a joint resolution. You will learn ways to diffuse anger in others and create safety in these conversations.

May 20, 2021 12:00 PM in Eastern Time (US and Canada)

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